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Returns & Refunds Policy


Effective date: June 13th, 2019

Last revision can be found here.

By placing an order, You confirm that You have read, understood and accepted these following policy.

RETURNS

We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

Several types of goods are exempt from being returned. Some products are not eligible for refund for hygienic reasons: Hats, headbands, socks, wraps, swimwear and bras & liquids, food related, health & personal care items...Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

To qualify for a refund, your item must be sent back to us in new/unused condition, and in the original packaging it was received in. All clothing merchandise must also be returned with tags attached.

Note: Our policy may last 07 days from arrival date especially fragile products. If 07 days have gone by since you received the item, unfortunately, we can’t offer you full refund or exchange.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

All sale items are final.

All seasonal items are final.

Return shipping costs are not refunded. The customer will be responsible for paying to send the item back to us. Please consider using a trackable shipping service or purchasing shipping insurance. Without tracking, we cannot guarantee that we will receive your returned goods.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via shop@azbestbuy.com for more information.

IMPORTANT: Please contact our Customer Support on shop@azbestbuy.com to return your purchase. You will be provided with a specific return address. Please DO NOT send your purchase back to the manufacturer.

Refunds are processed within 7-10 business days of receiving your return (excluding weekends or holidays).

(!) We reserve the right to deny returns that do not comply with our Return Policy.

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

A refund will be given in following terms:

  • Item didn't make it to delivery address provided (this excludes customer input errors)
  • Item has a manufacturing problem
  • Item is the incorrect size

You may inquire for a replacement within 48 hours upon receiving, if your item falls in one of these three categories listed above. We require a photo/video showing the defect in quality or size so we can send you a replacement.

Sale items (if applicable)

Items bought on sale are not eligible for a refund. Only items purchased at regular price qualify for a refund. All sales items are final.

Seasonal Items (if applicable)

All sales of seasonal items are final.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (3-5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@azbestbuy.com

Undeliverable Packages

We may on occasions have packages returned to our warehouse because it was undeliverable. This generally happens for one of the following reasons:

  • An incorrect shipping address was entered at checkout
  • The courier failed in their attempt to deliver the package or the package was not picked up from a local depot within the time specified
  • The package was refused by the recipient

AZbestbuy is not responsible for packages returned as undeliverable. We will also not issue a credit or refund for the items in these packages, please contact your local post office to file a claim.

Lost or Stolen Packages (While in transit)

If your package has been lost in transit, Please reach out to us by email as we will likely send you out a replacement at no extra charge to you.

For any other questions regarding shipping, etc, please visit our FAQ!

Cancel order

You can only cancel your order within 6 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.

Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%.

 

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. A replacement for  the defective or damaged item is always approved within 7 days from the arrival date based on the proof including  pictures or video clips of the visible item submited via shop@azbestbuy.com.

We do not accept exchange regards to the wrong size ordered because when you accept to pay, you have automatically accepted your chosen size.

If you need to exchange it for the same item, send us an email at shop@azbestbuy.com